After-Sales Training

Teaching The Art Of Making Coffee

After-sales training is the first instrument required to transform the product that is at his/her disposal. Our after-sales training will teach you the methods required to produce the best coffee possible, thus ensuring eventual professional expertise. At Boncafé is not only an art form but a science. Our after-sales training explains the science behind the coffee. This will help you to utilise the skills acquired so you can make your “mark”. Moreover, we will assist you in designing your coffee menu, including espresso, cappuccino, flat white, latte, mocha, Americano and Lungo etc.

Your coffee knowledge and skill as a barista is one of the most important quality factors in the preparation of a perfect espresso. For this reason, it is of primary importance to master the rules that characterize your professionalism. No experience? No Worries! Get your new staff trained and ready to make that perfect latte. Or maybe learn some new tricks yourself? Our after-sales trainers have years of experience and are serious about their coffee.

We at Boncafé will teach you all the basic coffee art, skills and techniques of coffee making.

After-Sales Training Objectives

The Grinder

This is the first instrument for the transformation of the product that is at the barista’s disposal: from beans to powder. It’s importance is essential for obtaining a perfect cup of espresso coffee.

To demonstrate the effects of incorrect dosage and grind on the quality of espresso.
To provide practical experience of adjusting the grind and dosage.
To provide information on grinders and how to assess and correct the most common problems.

The Coffee Machine

This is the second piece of equipment used in the transformation of the product that is at the barista’s disposal: from powder to liquid. Engineering has invented various kinds of machines for making coffee but the cafe culture remains tied to the traditional machine.

To demonstrate the effects of basic routine maintenance.
To provide practical experience on how to operate espresso machines.
To provide information on espresso machines and how to assess and correct the most common problems.

The Barista's Role

Being a barista covers a number of skills and disciplines. A barista is able to communicate effectively to staff and customers all aspects of coffee and to consistently produce a range of high quality espresso based beverages.

Checking the grind, dosage and taste of the coffee.
Making sure all customers are served quickly and efficiently.
Carrying out basic routine maintenance.